Quote of your life
Whilst looking for inspiration one day, I asked my amazing LinkedIn network to share a quote that had made a change for them and felt...
Delegation - the risks and rewards
Over Delegation When tasks are delegated which fall within the area of ‘leadership tasks’, this is known as over delegation. Normally...
Are you delivering a service or an experience?
Customer service is reactive; Thank you for calling... How can I help you? Is there anything else I can help you with? Thank you for your...