Quote of your life
Whilst looking for inspiration one day, I asked my amazing LinkedIn network to share a quote that had made a change for them and felt...
Delegation - the risks and rewards
Over Delegation When tasks are delegated which fall within the area of ‘leadership tasks’, this is known as over delegation. Normally...
Are you delivering a service or an experience?
Customer service is reactive; Thank you for calling... How can I help you? Is there anything else I can help you with? Thank you for your...
Effort is important, but knowing where to make an effort makes all the difference!
I have heard a few variations of this story but love the message and given that I am pitching for business a lot this month, I felt...
Do you have 'The click Factor?'
Do you believe in the ‘click’? You know…. the feeling you get when you just ‘click’ with someone and instantly know you like them.
Have you
